Terms of service

Terms of Service

Terms and Conditions

These Terms of Service govern access to and use of www.cabletime.in, including all purchases made through the website.

The website is operated by Sophus Technosol Private Limited, the authorised representative and distributor of CABLETIME products in India.

By accessing the website, placing an order, creating an account, or purchasing a product, you agree to these Terms of Service together with our Privacy Policy and Shipping, Return, Replacement, Warranty and Refund Policy.

1. General Terms

Prices, specifications, product availability, promotional offers, and other commercial terms are subject to change without prior notice.

CABLETIME India makes reasonable efforts to ensure that all information published on the website is accurate. However, www.cabletime.in will not be responsible for inadvertent:

  • Typographical errors.

  • Photographic errors.

  • Pricing errors.

  • Technical inaccuracies.

  • Specification errors.

  • Outdated information.

  • Compatibility-related inaccuracies.

CABLETIME India reserves the right to correct, update, amend, or remove inaccurate information at any time.

Where an order is affected by an incorrect price, description, specification, or availability status, CABLETIME India may refuse or cancel the order. If payment has already been received, the amount will be refunded in accordance with the applicable Refund Policy.

CABLETIME India reserves the right to refuse, restrict, suspend, or discontinue service to any person where reasonably necessary, including in cases of:

  • Fraudulent activity.

  • Misuse of the website.

  • False warranty or refund claims.

  • Abusive behaviour.

  • Payment disputes.

  • Violation of these Terms.

  • Violation of applicable law.

Nothing in these Terms limits any statutory rights available to customers under applicable Indian consumer protection laws.

2. Product Information and Technical Assistance

CABLETIME India may provide general product information, compatibility guidance, or sales assistance.

However, customers remain responsible for reviewing and confirming relevant requirements before placing an order, including:

  • Device model.

  • Connector type.

  • Port configuration.

  • Operating-system requirements.

  • Display-resolution support.

  • Charging protocol.

  • Power requirements.

  • Cable length.

  • Software or driver requirements.

  • Other technical specifications.

CABLETIME India cannot guarantee compatibility with every device, operating system, application, accessory, or usage environment.

Compatibility may depend on factors outside our control, including:

  • Device hardware limitations.

  • Manufacturer-imposed restrictions.

  • Operating-system support.

  • Software or firmware versions.

  • Power-delivery capabilities.

  • Display-output support.

  • Third-party accessories.

  • Customer installation and configuration.

Customers are encouraged to contact CABLETIME India before purchase where compatibility is uncertain.

General guidance provided by CABLETIME India does not constitute a guarantee of compatibility unless expressly confirmed in writing for the exact device model and intended use.

3. Physical Damage Policy

Physical, accidental, or customer-induced damage may invalidate return, replacement, and warranty eligibility.

Physical damage includes, but is not limited to:

  • Cracks.

  • Chips.

  • Dents.

  • Broken housings.

  • Deep scratches affecting operation.

  • Bent or broken pins.

  • Damaged connectors.

  • Damaged ports.

  • Cut, crushed, or stretched cables.

  • Burn marks.

  • Electrical scorching.

  • Liquid ingress.

  • Corrosion.

  • Improper installation.

  • Damage caused by over-voltage.

  • Damage caused by incompatible equipment.

  • Damage caused by irregular or unintended use.

  • Damage caused during customer-arranged transportation.

  • Unauthorised opening, dismantling, modification, or repair.

Products showing physical damage will not be treated as having a manufacturing defect unless the damage is proven to have existed at the time of delivery and was reported within the applicable claim period.

Where inspection identifies physical damage, misuse, or unauthorised modification:

  • The warranty claim may be rejected.

  • The product may not qualify for replacement.

  • No refund may be issued.

  • Inspection and handling charges may apply.

  • The customer will be responsible for return-shipping charges.

The product may be returned to the customer only after payment of applicable inspection, handling, and shipping charges.

4. Order Processing Time

Orders are normally processed within approximately twenty-four (24) to forty-eight (48) business hours, provided that:

  • The product is available in stock.

  • Payment has been successfully received.

  • Payment verification is complete.

  • The delivery address is accurate.

  • No additional verification is required.

Processing time is separate from delivery time.

Although CABLETIME India may attempt same-day dispatch wherever reasonably possible, same-day dispatch is not guaranteed.

Orders are ordinarily not processed on:

  • Sundays.

  • Public holidays.

  • Bank holidays.

  • Days on which business or logistics operations are suspended.

Processing or dispatch may also be delayed due to:

  • Product unavailability.

  • Stock discrepancies.

  • Payment-verification issues.

  • Incorrect delivery information.

  • High order volumes.

  • Courier disruptions.

  • Weather conditions.

  • Government restrictions.

  • Natural disasters.

  • Technical failures.

  • Circumstances beyond our reasonable control.

5. Product Listings

5.1 Accuracy of Product Information

CABLETIME India strives to provide accurate and current information regarding:

  • Product descriptions.

  • Product photographs.

  • Model numbers.

  • Compatibility.

  • Specifications.

  • Features.

  • Pricing.

  • Availability.

  • Included accessories.

  • Warranty coverage.

  • External links.

However, due to human error, manufacturer updates, technical limitations, packaging changes, or other circumstances, we cannot guarantee that every listing will always be entirely accurate, complete, or current.

Product photographs are generally provided for representation purposes. Minor differences may occur in:

  • Packaging.

  • Labelling.

  • Colour appearance.

  • Accessory presentation.

  • Printed materials.

  • Product markings.

Such minor differences will not ordinarily constitute a product defect or material description mismatch where the functionality and specifications remain substantially the same.

Customers should rely primarily on the stated model number and written specifications.

5.2 Pricing Errors

Where a product is displayed at an incorrect price because of a typographical, informational, technical, system, or other error, CABLETIME India may:

  • Correct the price.

  • Amend the listing.

  • Remove the listing.

  • Refuse the order.

  • Cancel the order.

  • Contact the customer for approval to proceed at the corrected price.

Where payment has already been received for an order that is cancelled, the payment will be refunded through the original payment method wherever reasonably possible.

5.3 Product Availability

Adding a product to the shopping cart or submitting an order does not guarantee product availability.

An order is considered accepted only after:

  • Payment confirmation.

  • Stock verification.

  • Order approval.

  • Issue of an order-confirmation communication.

CABLETIME India may cancel an order where:

  • The product is unavailable.

  • The product has been discontinued.

  • There is a stock discrepancy.

  • The listing contains an error.

  • Payment verification fails.

  • Fraudulent activity is suspected.

5.4 Third-Party Links

The website may contain links to third-party websites, manuals, reviews, videos, software, drivers, or technical resources.

These links are provided for convenience and general information only.

CABLETIME India does not control and is not responsible for:

  • Third-party content.

  • Third-party statements.

  • Accuracy of external information.

  • Security of external websites.

  • Third-party privacy practices.

  • Products or services offered by third parties.

The inclusion of a third-party link does not necessarily constitute endorsement of that website or its content.

6. Product Warranty

6.1 Limited Manufacturer Warranty

Eligible CABLETIME products purchased through www.cabletime.in or authorised sales channels are covered by a limited manufacturer warranty of two (2) years from the invoice date, unless a different warranty period is expressly stated on:

  • The product page.

  • The invoice.

  • The product packaging.

  • The warranty card.

  • A written commercial offer.

The warranty covers manufacturing defects in materials or workmanship arising during normal and intended use.

6.2 Genuine Products and Authorised Sales Channels

Warranty support applies only to genuine CABLETIME products purchased through:

  • www.cabletime.in.

  • Sophus Technosol Private Limited.

  • An authorised CABLETIME dealer.

  • An authorised reseller.

  • An authorised marketplace seller.

A valid purchase invoice is mandatory for all warranty claims.

6.3 Seller Verification

For direct warranty support from CABLETIME India, the invoice should ordinarily identify the seller as:

Sophus Technosol Private Limited

Where the invoice identifies another seller, marketplace, dealer, or reseller, the customer may be required to approach the original seller for support.

CABLETIME India may consider direct assistance only after verifying:

  • Invoice authenticity.

  • Seller authorisation.

  • Product authenticity.

  • Product serial number.

  • Warranty eligibility.

  • Applicable sales-channel conditions.

6.4 Warranty Claim Procedure

To raise a warranty claim, the customer must provide:

  • Customer name.

  • Order number.

  • Invoice number.

  • Valid purchase invoice.

  • Product name.

  • Product model or part number.

  • Product serial number, where applicable.

  • Detailed description of the issue.

  • Photographs of the product.

  • Video demonstrating the problem, where requested.

  • Details of troubleshooting already performed.

Warranty requests must be submitted to:

Email: info@cabletime.in

The product must not be shipped until written approval or a valid Return Merchandise Authorisation has been issued.

Products sent without prior authorisation may be refused or returned at the customer’s expense.

6.5 Warranty Shipping Charges

Unless otherwise agreed in writing:

  • The customer is responsible for shipping the product to the designated inspection or service location.

  • Where a valid manufacturing defect is confirmed, CABLETIME India will bear the one-way return-shipping cost.

  • Where no manufacturing defect is found, the customer will bear the return-shipping cost.

  • Where physical damage, misuse, or an excluded condition is identified, the customer will bear all applicable shipping, inspection, and handling costs.

For products confirmed as defective on arrival and reported within the applicable return period, shipping responsibility will be governed by the Shipping, Return, Replacement, Warranty and Refund Policy.

6.6 Warranty Inspection

Products submitted for warranty service may be inspected and tested for:

  • Manufacturing defects.

  • Functional performance.

  • Physical damage.

  • Electrical damage.

  • Voltage-related damage.

  • Burn-outs.

  • Liquid ingress.

  • Corrosion.

  • Cable damage.

  • Connector damage.

  • Port damage.

  • Unauthorised repairs.

  • Product modification.

  • Serial-number tampering.

  • Compatibility limitations.

  • Software or firmware issues.

  • Misuse.

  • Normal wear and tear.

The findings of the authorised technical evaluation will determine warranty eligibility, subject to applicable law.

6.7 Warranty Resolution

Where a valid manufacturing defect is confirmed, Sophus Technosol Private Limited may, at its discretion:

  • Repair the product.

  • Replace the product with the same model.

  • Replace the product with a technically equivalent model.

  • Provide an appropriate credit.

  • Issue a refund where repair or replacement is not reasonably possible.

The available resolution may depend on:

  • Nature of the defect.

  • Product condition.

  • Repair feasibility.

  • Product age.

  • Availability of replacement stock.

  • Product discontinuation.

  • Applicable legal requirements.

6.8 Discontinued Products

Where the original model is unavailable or discontinued, Sophus Technosol Private Limited may offer:

  • A technically equivalent replacement.

  • A product with similar specifications and value.

  • Store credit.

  • A refund, where appropriate.

6.9 Warranty Exclusions

The warranty does not cover:

  • Physical damage.

  • Cosmetic damage.

  • Accidental damage.

  • Normal wear and tear.

  • Liquid damage.

  • Corrosion.

  • Fire or heat damage.

  • Damage caused by voltage fluctuations.

  • Damage caused by electrical surges.

  • Damage caused by lightning.

  • Improper installation.

  • Use with incompatible devices.

  • Use with defective or non-compliant accessories.

  • Unauthorised opening or repair.

  • Product modification.

  • Tampering.

  • Products without a valid invoice.

  • Products with removed or altered serial numbers.

  • Products used outside their intended purpose.

  • Damage caused during customer-arranged transportation.

  • Software, driver, firmware, application, or operating-system issues.

  • Compatibility limitations disclosed in the product description.

  • Damage caused by external devices, equipment, or peripherals.

7. Product Condition and Packaging

Products are supplied in the condition and packaging provided by the manufacturer or authorised supply chain.

Manufacturer packaging, printed materials, labels, and accessories may be updated without prior notice.

Unless expressly described as refurbished, open-box, clearance, or used, products will ordinarily be supplied as new.

A product will not be considered defective merely because:

  • Its packaging differs slightly from website images.

  • It is incompatible with an unsupported device.

  • It does not provide a feature not stated in the specifications.

  • Its performance is limited by another device or accessory.

  • The customer selected an unsuitable model.

  • Software or operating-system restrictions affect functionality.

The quality and performance of a product may depend on:

  • Correct installation.

  • Connected devices.

  • Power supply.

  • Operating conditions.

  • Software support.

  • Driver support.

  • Firmware.

  • Customer handling.

8. Returns, Replacements and Refunds

All returns, replacements, and refunds are governed by the CABLETIME India Shipping, Return, Replacement, Warranty and Refund Policy published on www.cabletime.in.

Products must not be returned without prior written authorisation.

Approved returns must ordinarily include:

  • The original product.

  • Original manufacturer’s packaging.

  • Valid purchase invoice.

  • Manuals.

  • Warranty documentation.

  • Cables.

  • Adapters.

  • Accessories.

  • Labels.

  • Serial-number information.

  • Any promotional items supplied with the product.

Returns may be rejected where the product is:

  • Incomplete.

  • Physically damaged.

  • Tampered with.

  • Used beyond reasonable inspection.

  • Missing required documentation.

  • Missing accessories.

  • Returned without authorisation.

9. Use of the Website

The website may be used only for lawful purposes.

Users must not:

  • Use the website for fraudulent activity.

  • Submit false information.

  • Submit false warranty, refund, or delivery claims.

  • Attempt unauthorised access.

  • Interfere with website security.

  • Introduce malware, viruses, or harmful code.

  • Scrape or extract data without permission.

  • Copy website content without authorisation.

  • Misrepresent their identity.

  • Use another person’s account without permission.

  • Use unauthorised payment information.

  • Violate intellectual-property rights.

  • Use the website in breach of applicable law.

CABLETIME India may restrict or suspend access where misuse or unlawful activity is suspected.

10. Account Responsibility

Where customer accounts are available, customers are responsible for:

  • Providing accurate information.

  • Keeping account information current.

  • Protecting account credentials.

  • Maintaining password confidentiality.

  • Preventing unauthorised access.

  • Informing CABLETIME India of suspected compromise.

Transactions made through an account may be treated as authorised by the account holder unless promptly reported otherwise.

CABLETIME India will not be responsible for losses caused by a customer’s failure to secure their account, except where liability cannot lawfully be excluded.

11. Website and Product Disclaimer

The website and its content are provided on an “as available” basis.

To the extent permitted by applicable law, CABLETIME India does not guarantee that:

  • The website will always be available.

  • The website will operate without interruption.

  • The website will be completely error-free.

  • Every product listing will always be accurate or current.

  • Every product will be compatible with every device.

  • External links will remain available.

  • Third-party content will be accurate.

Products are supplied subject to the express warranty stated in the applicable:

  • Product listing.

  • Invoice.

  • Warranty card.

  • Manufacturer documentation.

  • Warranty Policy.

Nothing in these Terms excludes any statutory guarantee, warranty, right, or remedy that cannot lawfully be excluded.

12. Limitation of Liability

To the fullest extent permitted by applicable law, CABLETIME India, Sophus Technosol Private Limited, and their directors, employees, representatives, service providers, agents, affiliates, successors, and assigns will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

  • Use or inability to use the website.

  • Reliance on website information.

  • Product incompatibility.

  • Delayed delivery.

  • Business interruption.

  • Loss of profits.

  • Loss of revenue.

  • Loss of opportunity.

  • Loss of data.

  • Failure of third-party equipment.

  • Unauthorised use of an account.

  • Reliance on external website content.

Where liability cannot lawfully be excluded, the aggregate liability arising from a particular product transaction will ordinarily be limited to the amount actually paid for the specific product giving rise to the claim.

This limitation does not apply where prohibited by law or in cases involving fraud, wilful misconduct, gross negligence, or any other liability that cannot legally be limited.

13. Intellectual Property

The website and its content, including:

  • Text.

  • Product descriptions.

  • Logos.

  • Graphics.

  • Photographs.

  • Videos.

  • Icons.

  • Page layouts.

  • Downloadable materials.

  • Design elements.

are owned by or licensed to CABLETIME India, Sophus Technosol Private Limited, CABLETIME, or their respective licensors.

Website content may not be copied, reproduced, modified, republished, distributed, or commercially exploited without prior written permission, except where permitted by law.

All product names, trademarks, logos, and brand identifiers remain the property of their respective owners.

14. Third-Party Services

The website may rely on third-party service providers for:

  • Payment processing.

  • Website hosting.

  • Order fulfilment.

  • Logistics.

  • Customer communication.

  • Analytics.

  • Fraud prevention.

  • Information technology services.

The availability, security, and performance of third-party services may be outside the direct control of CABLETIME India.

Third-party services may be governed by their own terms, conditions, and privacy policies.

15. Force Majeure

CABLETIME India and Sophus Technosol Private Limited will not be liable for delay or failure to perform obligations caused by events beyond reasonable control, including:

  • Natural disasters.

  • Floods.

  • Fires.

  • Epidemics.

  • Pandemics.

  • War.

  • Civil unrest.

  • Government action.

  • Transport disruption.

  • Courier interruption.

  • Labour disputes.

  • Power failures.

  • Telecommunications failures.

  • Cyberattacks.

  • Supply-chain disruption.

  • Import restrictions.

  • Customs delays.

Affected obligations may be suspended for the duration of the relevant disruption.

16. Changes to These Terms

Sophus Technosol Private Limited may update, amend, or replace these Terms from time to time.

The revised Terms will be published on www.cabletime.in.

The Terms applicable on the date an order is placed will ordinarily govern that particular transaction.

Continued use of the website after revised Terms are published constitutes acceptance of those revised Terms for future use and transactions.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain valid and enforceable.

The affected provision will be interpreted or modified to the minimum extent necessary to make it enforceable.

18. No Waiver

Failure or delay by CABLETIME India or Sophus Technosol Private Limited in enforcing any provision of these Terms will not constitute a waiver of that provision or any other right.

Any waiver must be confirmed in writing by an authorised representative of Sophus Technosol Private Limited.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws, disputes relating to:

  • Website use.

  • Product purchases.

  • Payments.

  • Deliveries.

  • Returns.

  • Replacements.

  • Warranty claims.

  • Refunds.

  • These Terms.

will be subject to the exclusive jurisdiction of the competent courts of Bengaluru, Karnataka, India.

Nothing in this provision restricts a consumer from approaching a court, forum, or authority having mandatory jurisdiction under applicable law.

20. Contact Information

For enquiries regarding these Terms, orders, product information, compatibility, technical assistance, warranty claims, returns, or refunds, please contact:

CABLETIME India

Website: www.cabletime.in
Customer Support: info@cabletime.in
Administrative Email: admin@sophustechnosol.com

Operated by:
Sophus Technosol Private Limited

Registered/Correspondence Address:
#38/1, 3rd Cross
Sahakarnagar G Block
Durga Complex, 2nd Floor
Bengaluru, Karnataka – 560092
India

Customer-Care Hours:
Monday to Saturday
9:30 AM to 6:00 PM IST