Refund policy

Refund Policy

CABLETIME India — Shipping, Return, Replacement, Warranty & Refund Policy

This policy forms an integral part of the Terms of Sale for all purchases made through www.cabletime.in and affiliated portals operated by Sophus Technosol Private Limited.

1. Shipping and Delivery

1.1 Dispatch Lead Time

All paid orders are normally dispatched within two (2) business days from the date of order confirmation.

Dispatch timelines may be affected by public holidays, stock availability, payment verification, logistical disruptions, or circumstances beyond our reasonable control.

1.2 Courier Service

Shipments are sent through insured surface or air courier services with end-to-end tracking.

Deliveries do not require a recipient’s signature unless expressly requested by the customer or required by the courier partner.

1.3 Shipping Charges

Shipping charges may include:

Freight charges.
Handling charges.
Protective packaging costs.
Applicable courier or logistics fees.

Shipping charges are calculated at checkout based on factors including shipment weight, dimensions, delivery location, and the selected delivery method.

Orders placed separately cannot ordinarily be consolidated into a single shipment after confirmation.

1.4 Risk of Loss

Ownership, title, and risk in the goods pass to the buyer upon handover of the shipment to the courier or logistics provider.

Sophus Technosol Private Limited will nevertheless use industry-standard packaging and reasonable protective measures for all shipments.

1.5 Visible Tampering or Damage

Customers must refuse delivery of any parcel that appears:

Opened.
Torn.
Crushed.
Damaged.
Re-taped.
Wet.
Improperly sealed.
Otherwise tampered with.

Acceptance of a visibly tampered or damaged parcel may invalidate any subsequent claim relating to transit damage, shortage, or missing items.

Customers should record photographs or videos of the damaged or tampered parcel before refusing delivery.

2. Return and Money-Back Guarantee — Seven Days

2.1 Return Eligibility Window

Eligible products may be returned within seven (7) calendar days from the date of delivery, subject strictly to the conditions stated in this policy.

The return request must be submitted within the prescribed period. Merely shipping the product after the expiry of the return period does not make the return eligible.

2.2 Acceptable Reasons for Return

A return may be considered in the following circumstances:

a. Defective on Arrival

The product is defective or non-functional at the time of delivery.

b. Material Description Mismatch

The product received differs materially from the product description, specifications, model, or images displayed at the time the order was placed.

Minor differences in packaging, colour representation, labelling, or presentation that do not affect functionality may not qualify as a material mismatch.

c. Change of Mind

The customer purchased an incorrect product or no longer wishes to retain it, provided that:

The product remains unopened.
The product remains unused.
The factory seal is intact.
The packaging is undamaged.
The product is otherwise eligible under this policy.
The product is not restricted under Clause 2.3 or Clause 2.4.

Change-of-mind returns are subject to inspection, approval, return-shipping responsibility, and applicable restocking deductions.

2.3 Ineligible Returns

Returns will ordinarily not be accepted for:

a. Opened Products

Products whose factory seal has been broken, except where opening was reasonably necessary to verify a genuine defective-on-arrival claim.

b. Restricted Products

Consumables, software products, customised products, specially ordered products, clearance products, or products expressly marked as non-returnable.

c. Late Requests

Return requests submitted after the seven-day return period.

d. Lower-Value Products

Products with an invoice value below INR 1,100, unless the product is confirmed as defective on arrival.

e. Used or Damaged Products

Products showing signs of:

Use.
Installation.
Scratches.
Dents.
Broken seals.
Missing accessories.
Damaged packaging.
Altered serial numbers.
Customer-caused damage.
Improper handling.

f. Compatibility or Preference Issues

Products purchased without verifying compatibility, dimensions, cable length, port configuration, colour, or technical requirements may not be eligible for return once opened.

Customers are advised to verify compatibility and specifications before placing an order.

2.4 Products Priced Below INR 1,100

Products priced below INR 1,100 are non-returnable for reasons including:

Change of mind.
Personal preference.
Incorrect selection.
Sizing concerns.
Cable-length requirements.
Compatibility issues that could reasonably have been checked before purchase.

Where a customer nevertheless requests a return or exchange for such a product:

The product must be shipped to us entirely at the customer’s cost.
The customer will be responsible for both onward and return freight, where applicable.
The product will undergo detailed physical and functional inspection.
Any refund, exchange, or credit will be considered strictly at the sole discretion of Sophus Technosol Private Limited.
Approval of one exceptional request does not create an obligation to approve future requests.

2.5 Mandatory Return Authorisation

Customers must obtain prior written approval before returning any product.

Return requests must be sent to:

Email: info@cabletime.in

The request should include:

Customer name.
Order number.
Invoice number.
Product name and model.
Date of delivery.
Detailed reason for return.
Photographs and videos, where applicable.
Product serial number.
Description of troubleshooting already performed.

A Return Merchandise Authorisation, or RMA, may be issued after preliminary review.

Products returned without written approval or a valid RMA may be refused, returned to the customer, or held pending payment of applicable shipping charges.

2.6 Restocking and Handling Deductions

For approved change-of-mind returns, a minimum restocking and handling deduction of 20% of the invoice value may apply.

The final deduction will depend on factors including:

Product condition.
Packaging condition.
Missing accessories.
Damage to the manufacturer’s box.
Broken seals.
Reduced resale value.
Testing and inspection expenses.
Administrative and handling costs.

No restocking deduction will ordinarily apply where the product is confirmed to be:

Defective on arrival.
Materially different from the product ordered.
Incorrectly supplied by CABLETIME India.

Where damage, misuse, incomplete packaging, missing accessories, tampering, or material mismatch is detected, the return may be rejected and no refund may be processed.

2.7 Product Condition Requirements

All approved returns must include, wherever originally supplied:

Original manufacturer’s box.
Inner packaging.
MRP label.
Product labels.
User manuals.
Warranty card.
Cables.
Adapters.
Mounting accessories.
Protective covers.
Inserts.
Promotional items.
All other included accessories.

Serial numbers, QR codes, security labels, and other identifying marks must remain intact, legible, and unaltered.

2.8 Customer Documentation Requirements

Customers must capture at least six (6) clear, high-resolution photographs of the sealed parcel before opening it.

The photographs should show:

Front of the parcel.
Back of the parcel.
Both sides.
Top and bottom.
Shipping label.
Seals and tape.
Any visible damage or tampering.

Where any issue is identified after opening, the customer must capture another set of at least six (6) photographs showing:

Outer packaging.
Inner packaging.
Product condition.
Accessories received.
Serial number.
Identified defect or damage.

The photographs must be emailed within twenty-four (24) hours of delivery to:

info@cabletime.in

An unboxing video may be submitted as additional evidence but does not replace the mandatory photographs.

Failure to provide the required documentation may affect the ability to verify or approve the claim.

2.9 Freight Cost Responsibility

Defective on Arrival or Description Mismatch

Return freight: CABLETIME India
Replacement freight: CABLETIME India

This applies only after the claim has been reviewed and approved.

Approved Change-of-Mind Return

Return freight: Customer
Replacement freight: Not applicable

Misuse, Non-Defect, Compatibility Issue, or Misleading Claim

Return freight: Customer
Return-to-customer freight: Customer
Replacement freight: Not applicable

Where the product is found to be functional and free from manufacturing defects, the customer may be required to pay inspection, handling, and shipping charges before the product is returned.

3. Replacement and Warranty Policy

3.1 Dead-on-Arrival Replacements

Products confirmed as defective on arrival and reported within seven (7) calendar days from delivery may be eligible for replacement with a new unit, subject to:

Availability of stock.
Timely submission of the claim.
Submission of the required photographs and documents.
Successful technical verification.
Compliance with all eligibility conditions under this policy.

Where the same model is unavailable, an equivalent resolution may be offered in accordance with this policy.

3.2 Manufacturer Warranty Coverage

All eligible CABLETIME products sold through www.cabletime.in and authorised sales channels are covered by a limited manufacturer warranty of two (2) years from the invoice date, unless a different warranty period is expressly stated on the applicable product page, packaging, invoice, or warranty documentation.

The warranty covers manufacturing defects in materials or workmanship occurring during normal and intended use.

The warranty does not cover:

Normal wear and tear.
Cosmetic deterioration.
Consumable wear.
Accidental damage.
Misuse.
Improper installation.
Damage caused by external devices.
Unauthorised repairs or modifications.

3.3 Proof of Purchase and Seller Verification

Warranty and replacement claims will be processed only upon submission of a valid tax invoice clearly displaying:

Customer or buyer details.
Product details.
Product model or part number.
Date of purchase.
Seller details.
Invoice number.

For direct warranty support from CABLETIME India, the invoice must ordinarily identify the seller as:

Sophus Technosol Private Limited

Where the invoice identifies another seller, marketplace, reseller, dealer, or distributor, the customer may be required to approach the original seller for warranty assistance.

3.4 Marketplace and Reseller Purchases

a. Amazon Purchases

For CABLETIME products purchased through Amazon, customers should first raise their return, replacement, or warranty request through the applicable Amazon order page or Amazon Customer Support.

Amazon-related enquiries may also be directed to:

support.in@amazon.com

CABLETIME India may not be able to bypass, override, or modify Amazon’s applicable return, warranty, replacement, or dispute-resolution workflow.

Where direct assistance is available, it will remain subject to invoice verification and the applicable warranty conditions.

b. Other Marketplaces and Resellers

For products purchased from another marketplace, dealer, or reseller, warranty claims should ordinarily be submitted to the original selling entity identified on the invoice.

Direct warranty assistance from CABLETIME India may be considered only after verification of:

Seller authorisation.
Product authenticity.
Invoice validity.
Warranty eligibility.
Serial number.
Applicable sales-channel terms.

3.5 Warranty Eligibility Conditions

Warranty service, repair, or replacement will be provided only where all applicable conditions are satisfied.

The product must:

Show no physical or accidental damage.
Have no cracks, dents, broken housings, or bent pins.
Have no burn marks, scorching, or heat damage.
Show no signs of liquid ingress or corrosion.
Have no cut, crushed, stretched, or damaged cables.
Not have been subjected to misuse or abnormal operating conditions.
Not have been connected to incompatible equipment or power sources.
Not have been exposed to over-voltage, power surges, or improper charging adapters.
Not have been modified, dismantled, or repaired by an unauthorised person.
Be accompanied by the original invoice.
Be accompanied by the original box, where reasonably required.
Include all accessories necessary for testing.
Have an intact and legible serial number, QR code, and security marking.

Failure to satisfy any applicable condition may render the warranty claim ineligible.

3.6 Technical Evaluation and Inspection

Products submitted for return, replacement, or warranty service may undergo physical and technical evaluation.

The evaluation may examine:

Manufacturing defects.
Functional performance.
Electrical damage.
Voltage-related damage.
Burn-outs.
Liquid ingress.
Corrosion.
Physical damage.
Cable damage.
Missing components.
Unauthorised repairs.
Serial-number tampering.
Compatibility issues.
Software or firmware-related issues.
Evidence of misuse.

The findings of the authorised technical evaluation will be treated as final for determining eligibility under this policy, subject to rights available under applicable law.

3.7 Warranty Resolution

Where a valid manufacturing defect is confirmed, Sophus Technosol Private Limited may, at its discretion:

Repair the product.
Replace the product with the same model.
Replace the product with a technically equivalent model.
Provide store credit.
Issue a refund where repair or replacement is not reasonably feasible.

The selected resolution may depend on:

Product availability.
Nature of the defect.
Repair feasibility.
Age of the product.
Replacement-model availability.
Product discontinuation.
Applicable legal requirements.

3.8 Discontinued or Unavailable Models

Where the original product model has been discontinued or is unavailable, Sophus Technosol Private Limited may offer:

A technically equivalent product.
A product with similar specifications and value.
Store credit.
A refund, where appropriate.

Where more than one reasonable resolution is available, the customer may be offered a choice, subject to product availability and applicable law.

3.9 Warranty Exclusions

The warranty expressly excludes:

Physical damage.
Cosmetic damage.
Accidental damage.
Liquid damage.
Fire or heat damage.
Damage caused by power fluctuations.
Damage caused by lightning, over-voltage, or electrical surges.
Improper installation.
Use with incompatible devices.
Use with non-compliant or defective third-party accessories.
Unauthorised repairs.
Product modification.
Normal wear and tear.
Products without a valid invoice.
Products without an identifiable serial number.
Products with altered or removed labels.
Products returned without necessary accessories for testing.
Issues arising from operating systems.
Issues caused by drivers, software, firmware, applications, or external peripherals.
Compatibility limitations disclosed in the product description.
Damage caused during customer-arranged transit.

3.10 Jurisdiction

All warranty and replacement-related disputes shall be subject to the exclusive jurisdiction of the competent courts of Bengaluru, Karnataka, India, subject to applicable consumer protection laws.

4. Refunds

4.1 Refund Conditions

Refunds will be initiated only after:

The returned product is received.
The product passes inspection.
The claim is approved.
All return conditions are satisfied.
Applicable deductions, if any, are determined.

Receipt of a returned product does not automatically mean that the refund has been approved.

4.2 Refund Timeline

Approved refunds are normally processed within seven (7) working days from the date on which inspection and approval are completed.

The time taken for the amount to appear in the customer’s account may vary depending on:

Bank processing timelines.
Card issuer timelines.
Payment gateway timelines.
Customer account details.
Public holidays and banking holidays.

4.3 Refund Method

Refunds will ordinarily be credited to the original payment method used for the transaction.

Where a refund to the original payment method is not reasonably possible, the refund may be remitted to a bank account nominated and verified by the customer.

The customer may be required to provide:

Account-holder name.
Bank name.
Account number.
IFSC code.
Cancelled cheque.
Proof of identity or account ownership.

Refunds will not be made to an unrelated third-party account.

4.4 Non-Defective Products and Misleading Claims

Where technical inspection confirms that the product is fully functional and does not contain a manufacturing defect:

The customer will be informed of the inspection result.
The customer must arrange collection or pay the applicable return-shipping charges.
Collection must be arranged within fourteen (14) days from notification.
Inspection, handling, and shipping charges may apply.

Products not collected or claimed within sixty (60) days may be treated as abandoned and may be disposed of, recycled, or otherwise dealt with without further notice, subject to applicable law.

4.5 Return Before Chargeback

Customers must return the product and obtain a valid Return Merchandise Authorisation before initiating any external payment dispute or chargeback relating to a return, replacement, defect, or non-delivery claim, where legally permissible.

Failure to provide evidence of physical return may result in the chargeback being contested.

Any chargeback initiated while the product remains in the possession of the customer may be disputed, and the customer may remain liable for:

The invoice value.
Return costs.
Chargeback fees.
Administrative expenses.
Other legally recoverable costs.

Nothing in this clause limits any non-waivable rights available to customers under applicable law.

5. Claims for Transit Damage or Missing Items

5.1 Reporting Period

All claims concerning transit damage, shortage, incorrect contents, or missing items must be reported within twenty-four (24) hours of delivery.

The claim must include the mandatory photographs specified under Clause 2.8.

Customers should retain:

Outer packaging.
Inner packaging.
Shipping label.
Product packaging.
All contents received.
Courier documentation.

These materials may be required for investigation.

5.2 Tampered Parcels

Customers must refuse visibly tampered or damaged parcels.

Acceptance of a parcel that appears opened, damaged, re-taped, or tampered with may invalidate any subsequent transit-damage or shortage claim.

5.3 Limitation of Liability

Sophus Technosol Private Limited’s liability for an approved transit-damage or missing-item claim is limited to:

Replacement of the affected product.
Supply of the missing item.
Refund of the applicable invoice value.

To the extent permitted by law, Sophus Technosol Private Limited will not be liable for:

Indirect losses.
Consequential losses.
Loss of profits.
Loss of revenue.
Loss of business.
Loss of data.
Loss of opportunity.
Downtime.
Third-party claims arising from delayed delivery or product unavailability.

6. General Provisions

6.1 Statutory Rights

This policy does not limit, exclude, or override any statutory rights available to customers under applicable Indian consumer protection laws.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

6.2 Policy Amendments

Sophus Technosol Private Limited reserves the right to amend, revise, replace, or update this policy from time to time without prior notice.

The version of the policy applicable on the date of purchase will ordinarily govern the transaction.

The latest version will be published on www.cabletime.in.

6.3 Severability

If any provision of this policy is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain valid and enforceable to the fullest extent permitted by law.

6.4 No Waiver

Failure or delay by Sophus Technosol Private Limited in enforcing any provision of this policy will not constitute a waiver of that provision or any other right.

6.5 Governing Law and Jurisdiction

This policy will be governed by the laws of India.

All disputes arising from or relating to this policy, an order, a return, a replacement, a warranty claim, or a refund shall be subject to the exclusive jurisdiction of the competent courts of Bengaluru, Karnataka, India, subject to applicable consumer protection laws.

Need Assistance?

For assistance with shipping, returns, replacements, warranty claims, or refunds, please contact:

CABLETIME India

Website: www.cabletime.in
Customer Support: info@cabletime.in
Administrative Email: info@sophustechnosol.com

Customer-Care Hours:
Monday to Saturday
9:30 AM to 6:00 PM IST

Please include your order number, invoice number, product model, serial number, and a clear description of your concern when contacting us.