CABLETIME India · Returns & Warranty

Shop with confidence.

Changed your mind? Return eligible products within 7 days, free of charge. Something wrong with your order? We replace it once our inspection confirms the issue.

Register a return or claim →Instant claim number · track it online

At a glance

The short version. The detailed terms follow below.

How to return in 4 easy steps

All returns, replacements and warranty claims start with the Register a claim form. Email or phone is only a backup.

Delivery

• Paid orders are normally dispatched within 2 business days, by insured and fully tracked courier.
• Delivery usually takes 3 to 7 working days after dispatch, depending on your PIN code.
• Shipping charges, if any, are shown clearly at checkout before you pay. Normal delivery is free on orders above ₹1,000.

Who pays for shipping

Damaged or tampered parcel?

Please help us resolve it fast.

• Refuse any parcel that looks opened, crushed, wet or re-taped at the time of delivery.
• If a problem is found after opening, send photos of the parcel (all sides), the shipping label and the product through our Register a claim form within 24 hours of delivery. An unboxing video helps too.
• Keep the original packaging until your claim is resolved.

Warranty

• Products bought from www.cabletime.in are covered by a limited manufacturer warranty of two (2) years from the invoice date, unless a different period is stated on the product page.
• The warranty covers manufacturing defects. It does not cover physical or liquid damage, misuse, incompatible power adapters, unauthorised repair, or normal wear and tear.
• Please keep your invoice. The seller must be Sophus Technosol Private Limited for direct warranty support.
• For purchases on Amazon or other marketplaces, please contact that marketplace or seller for returns and warranty.
• After inspection we will repair, replace with the same or an equivalent model, or refund (as store credit or to your original payment method) if neither is possible.

Refunds

• All refunds are issued only after the returned product is received and inspected at our warehouse. Nothing is refunded at pickup.
• Approved refunds are processed within 7 working days of inspection, in the way you choose: a credit note (store credit) on cabletime.in, issued to your cabletime.in account or sent to you as a gift card code, which you can use on any product at checkout; or a full refund to the original payment method (for cash-on-delivery orders, to your bank account).
• If inspection shows the product is working and was not faulty, it will be sent back to you at your cost, or disposed of if not collected within 60 days.
• If the product comes back tampered, used, scratched, physically or liquid damaged, or with the box, accessories, manuals or freebies missing, we will deduct the repair or replacement cost of the damaged or missing parts plus shipping from the refund, or reject the return and send the product back.
• Please complete a return before raising a chargeback with your bank.
• Restocking fee: if a returned product or its packaging has been opened, used or damaged so that it can no longer be sold as new, a restocking fee of a minimum of 20% of the invoice value applies, assessed on inspection. This does not apply to products found defective, damaged in transit or wrongly supplied.

Good to know

• Orders cancelled before dispatch are refunded in full.
• This policy does not affect your statutory rights under Indian consumer protection law.
• Sophus Technosol Private Limited may update this policy. The version in force on the day of your order applies.
• Disputes are subject to the jurisdiction of the courts of Bengaluru, Karnataka.

CABLETIME India is operated by Sophus Technosol Private Limited, Durga Complex, 2nd Floor, #38/1, 3rd Cross, Sahakarnagar G Block, Bengaluru 560092.