Shipping policy

Shipping Policy

CABLETIME India — Shipping & Delivery Policy

Applicable to Business-to-Consumer Orders Across India

This Shipping and Delivery Policy applies to purchases made through www.cabletime.in and affiliated sales portals operated by Sophus Technosol Private Limited.

By placing an order, the customer agrees to the terms stated in this policy together with the applicable Terms of Service, Privacy Policy, Return Policy, Replacement Policy, Warranty Policy, and Refund Policy.

1. Definitions

For the purposes of this policy:

1.1 Company

“Company”, “we”, “us”, or “our” refers to:

Sophus Technosol Private Limited

Address:
Durga Complex, 2nd Floor
#38/1, 3rd Cross
Sahakarnagar G Block
Bengaluru, Karnataka – 560092
India

The Company operates CABLETIME India through www.cabletime.in.

1.2 Customer

“Customer”, “you”, or “your” means any natural or legal person who places an order through our website or an affiliated sales portal operated by the Company.

1.3 Normal Shipping

“Normal Shipping” means the standard surface or air courier service selected by the Company based on:

  • Delivery location.

  • Product category.

  • Shipment dimensions.

  • Shipment weight.

  • Courier serviceability.

  • Operational requirements.

Normal Shipping does not carry a guaranteed delivery date unless expressly confirmed in writing.

1.4 Fast Shipping

“Fast Shipping” means an expedited shipping service offered for eligible orders and serviceable PIN codes in accordance with Clause 4.2.

Fast Shipping guarantees priority processing and dispatch, but does not constitute an unconditional guarantee of delivery within a particular period where the shipment is delayed by the courier or circumstances beyond our reasonable control.

1.5 Business Day

“Business Day” means Monday to Saturday, excluding:

  • Sundays.

  • Public holidays in Karnataka.

  • Bank holidays affecting payment or logistics operations.

  • Days on which Company operations are officially suspended.

2. Order Processing and Dispatch

2.1 Standard Processing Time

All in-stock and fully paid orders are normally packed and handed over to the courier or logistics provider within two (2) business days after:

  • Full payment has been received.

  • Payment verification has been completed.

  • The order has been accepted.

  • The delivery address has been verified.

  • Stock availability has been confirmed.

Processing time is different from courier transit time.

2.2 Orders Placed on Holidays

Orders placed on Sundays, public holidays, or non-working days will ordinarily be processed on the next available business day.

2.3 Payment Verification

Order processing may be delayed where:

  • Payment confirmation is pending.

  • Additional verification is required.

  • Payment information is incomplete.

  • The transaction is flagged for security review.

  • The customer has not responded to a verification request.

2.4 Stock Availability

All dispatch commitments are subject to stock availability.

Where a product becomes unavailable after an order has been placed, we may:

  • Contact the customer with an estimated availability date.

  • Offer an equivalent alternative.

  • Partially fulfil the order.

  • Cancel the unavailable item.

  • Issue an applicable refund.

2.5 Partial Fulfilment

We may divide an order into multiple shipments where:

  • Products are stored at different locations.

  • Product availability varies.

  • Shipment weight or dimensions require separate packaging.

  • Separate dispatch will result in faster fulfilment.

  • Courier or operational requirements make separate shipments necessary.

No additional shipping charge will ordinarily be imposed solely because the Company has divided an order into multiple parcels.

Each parcel may have a separate tracking number and delivery date.

3. Shipping Charges

Shipping charges are calculated based on factors including:

  • Order value.

  • Shipment weight.

  • Volumetric weight.

  • Product category.

  • Delivery destination.

  • Courier availability.

  • Selected shipping service.

3.1 Normal Shipping Charges

Order value, including GST Shipping service Freight and handling charge
₹1,001 and above Normal Shipping Free
₹1,000 and below Normal Shipping Calculated at checkout
Any order value Fast Shipping Displayed at checkout

3.2 Charges Included

Applicable shipping fees may include:

  • Picking and packing.

  • Protective packaging materials.

  • Freight charges.

  • Handling expenses.

  • Shipment insurance.

  • Courier or logistics charges.

3.3 Volumetric Weight

Courier charges may be calculated according to the greater of:

  • Actual shipment weight; or

  • Volumetric weight.

This is determined in accordance with the applicable courier provider’s standard calculation method.

3.4 Separate Orders

Orders placed separately are treated as separate transactions.

We cannot guarantee that separately placed orders will be combined into one shipment or that duplicate shipping charges will be adjusted.

4. Shipping Service Levels

4.1 Normal Shipping

Normal Shipping orders are ordinarily dispatched within two (2) business days after successful order and payment verification.

Delivery generally takes approximately three (3) to seven (7) working days after dispatch, depending on:

  • Delivery location.

  • Courier network.

  • PIN-code serviceability.

  • Weather.

  • Shipment weight and dimensions.

  • Local restrictions.

  • Operational conditions.

Delivery timelines are estimates and are not guaranteed.

Remote areas and certain PIN codes may require additional time.

4.2 Fast Shipping

Fast Shipping may be offered for eligible products, locations, and orders.

a. Order Cut-Off Time

To qualify for same-day priority processing, the order must ordinarily be:

  • Placed before 4:00 PM IST on a business day.

  • Fully paid before the cut-off time.

  • Successfully verified.

  • In stock.

  • Eligible for Fast Shipping.

  • Deliverable to a serviceable PIN code.

b. Dispatch Commitment

Eligible Fast Shipping orders placed and verified before the cut-off time will generally be dispatched:

  • On the same business day; or

  • On the next business day where same-day handover is not operationally possible.

The primary commitment under Fast Shipping is priority dispatch.

c. Delivery Target

Delivery is generally targeted within two (2) working days after dispatch for eligible and serviceable PIN codes.

However, the actual delivery time is controlled by the courier network and may vary due to circumstances beyond our reasonable control.

d. Orders Placed After the Cut-Off

Orders placed or verified after 4:00 PM IST will ordinarily be treated as having been received on the next business day for dispatch purposes.

4.3 Fast Shipping Exclusions

Fast Shipping may not be available for:

  • Remote locations.

  • Out-of-delivery-area PIN codes.

  • Restricted delivery locations.

  • Oversized consignments.

  • Heavy consignments.

  • Special-order products.

  • Products requiring additional packaging.

  • Orders requiring customer verification.

  • Orders affected by payment-verification delays.

  • Products located at non-participating warehouses.

  • Locations affected by courier limitations.

Fast Shipping charges may be non-refundable once the shipment has been dispatched using the expedited service, even where the courier subsequently experiences a delay.

4.4 No Guaranteed Delivery Date

Unless expressly confirmed in writing, all delivery dates and timeframes displayed on the website, order confirmation, or tracking page are estimates.

CABLETIME India does not guarantee delivery on a specific date or at a specific time.

We will nevertheless make reasonable efforts to track and assist with delayed shipments.

5. Courier and Logistics Providers

We engage nationally recognised courier and logistics companies for deliveries across India.

The Company reserves the right to select or change the courier provider based on:

  • Destination.

  • PIN-code serviceability.

  • Shipment weight.

  • Shipment dimensions.

  • Product type.

  • Courier performance.

  • Insurance availability.

  • Delivery urgency.

  • Operational requirements.

Customers ordinarily cannot insist on a specific courier provider unless the arrangement is expressly approved before dispatch.

5.1 Tracking Information

Where tracking is available, the tracking number or shipment details will ordinarily be sent through:

  • Email.

  • SMS.

  • Account notifications.

  • Order-status page.

  • Other registered communication channels.

Tracking information may take several hours to become active after the shipment has been handed over to the courier.

5.2 Courier Tracking Updates

Courier tracking information is provided by the relevant courier company.

Occasional delays, missing scans, inaccurate status updates, or delayed tracking activation may occur.

The absence of an immediate tracking update does not necessarily mean that the shipment has not been dispatched.

6. Ownership, Risk of Loss and Shipment Insurance

6.1 Ownership

Ownership of the product transfers to the customer after:

  • Full payment has been received; and

  • The product has been delivered to the customer or an authorised recipient.

6.2 Risk of Loss or Damage

Risk of loss or damage ordinarily transfers to the customer when the shipment is delivered to:

  • The delivery address supplied by the customer.

  • The customer.

  • A family member.

  • An employee.

  • Security personnel.

  • Reception personnel.

  • Another person reasonably appearing to be authorised to receive the shipment.

Where the customer independently appoints or arranges a courier, transporter, or collection agent, risk may transfer when the product is handed over to that customer-appointed party.

6.3 Shipment Insurance

Where reasonably available, parcels may be insured up to the applicable invoice value.

Insurance coverage and claim approval remain subject to:

  • Courier conditions.

  • Insurer requirements.

  • Timely reporting.

  • Documentary evidence.

  • Inspection.

  • Claim verification.

  • Applicable exclusions.

6.4 Transit Loss

Where tracking shows no delivery and the courier confirms that a shipment has been lost in transit, we may, after completing the required investigation:

  • Send a replacement; or

  • Issue a refund of the applicable invoice value.

The available resolution will depend on stock availability, investigation findings, and applicable law.

6.5 Transit Damage Claims

Transit damage, missing-item, or shortage claims must be reported in writing within twenty-four (24) hours of the tracking status showing “Delivered”.

Claims must be sent to:

info@cabletime.in

The customer must provide:

  • Order number.

  • Invoice number.

  • Tracking number.

  • Description of the issue.

  • Photographs of the sealed parcel.

  • Photographs of all sides of the package.

  • Photographs of the shipping label.

  • Photographs of the internal packaging.

  • Photographs of the damaged product.

  • Photographs of all items received.

  • Unboxing video, where available.

The original packaging and all shipment contents must be retained until the claim is resolved.

Failure to report the issue within the specified period or provide adequate evidence may affect the eligibility of the claim.

7. Delivery Address and Contact Information

7.1 Customer Responsibility

The customer is responsible for providing complete and accurate delivery information, including:

  • Recipient name.

  • House, flat, office, or building number.

  • Street and locality.

  • Landmark, where necessary.

  • City.

  • State.

  • Correct PIN code.

  • Valid mobile number.

  • Valid email address.

7.2 Incorrect or Incomplete Address

CABLETIME India will not be responsible for delay, failed delivery, or loss caused by:

  • Incorrect delivery address.

  • Incomplete address.

  • Incorrect PIN code.

  • Incorrect telephone number.

  • Recipient unavailability.

  • Customer relocation.

  • Customer refusal.

  • Access restrictions at the delivery location.

Where an order is returned because of incorrect or incomplete information, re-shipping charges will be payable by the customer.

7.3 Address Changes

Requests to change a delivery address must be submitted before the order is dispatched.

Once a shipment has been handed over to the courier:

  • An address change may not be possible.

  • The courier may charge an address-correction fee.

  • Delivery may be delayed.

  • The request may be rejected for security or operational reasons.

7.4 High-Risk Address Changes

For fraud-prevention and payment-security reasons, we may refuse to change the shipping address after payment verification.

In such cases, the order may need to be cancelled and placed again using the correct address.

8. Delivery Attempts and Undelivered Shipments

8.1 Delivery Attempts

Courier providers ordinarily make one or more delivery attempts according to their internal operating procedures.

The number and timing of delivery attempts are determined by the courier and may vary by location.

8.2 Customer Availability

The customer must ensure that:

  • Someone is available to receive the shipment.

  • The registered telephone number remains active.

  • Courier calls and messages are answered.

  • Access to the delivery location is available.

8.3 Failed Delivery

A shipment may be treated as undeliverable where:

  • The recipient is unavailable.

  • The customer cannot be contacted.

  • The address is incomplete.

  • The address is incorrect.

  • Entry is denied.

  • The customer refuses delivery.

  • The customer repeatedly reschedules delivery.

  • The courier marks the location as unserviceable.

8.4 Return to Origin

After unsuccessful delivery attempts, the courier may return the parcel to our warehouse as Return to Origin or RTO.

Where the return occurs due to customer-related reasons:

  • Original shipping charges may not be refundable.

  • Return-to-origin charges may be deducted.

  • Re-shipping charges must be paid by the customer.

  • Cash-on-delivery charges, where applicable, may be non-refundable.

  • Administrative or handling charges may apply.

8.5 Re-Shipment

A returned order will be re-shipped only after:

  • The parcel is received and inspected.

  • The delivery address is reconfirmed.

  • Applicable return and re-shipping charges are paid.

  • The product remains eligible for re-dispatch.

9. Refusal of Delivery

Customers must refuse delivery where the parcel appears:

  • Opened.

  • Torn.

  • Crushed.

  • Wet.

  • Re-taped.

  • Improperly sealed.

  • Materially damaged.

  • Otherwise tampered with.

Before refusing the parcel, the customer should capture clear photographs or video showing:

  • The condition of the parcel.

  • The shipping label.

  • The damaged or tampered areas.

  • The courier representative, where appropriate and lawful.

Acceptance of a visibly damaged or tampered parcel may affect eligibility for a transit-damage, shortage, or missing-item claim.

A parcel should not be refused merely because of minor cosmetic damage to the external courier packaging where the package remains securely sealed and the internal product is not apparently affected.

10. Inspection and Acceptance

10.1 Inspection at Delivery

Customers should inspect the outer parcel at the time of delivery.

Where visible damage, tampering, shortage, or incorrect package details are observed, the customer should:

  • Inform the courier representative.

  • Record photographs or video.

  • Refuse delivery where appropriate.

  • Notify CABLETIME India immediately.

10.2 Proof of Delivery

A signed or electronically recorded Proof of Delivery may be treated as preliminary evidence that the shipment was delivered to the stated address.

However, signing a Proof of Delivery does not remove any statutory rights or prevent a valid concealed-damage or missing-item claim that is reported within the applicable claim period.

10.3 Open-Box Delivery

Open-box inspection is available only where expressly offered by the courier or confirmed by CABLETIME India.

Customers should not force a courier representative to permit opening of the parcel where open-box delivery is not part of the selected service.

11. Delivery Delays

Delivery delays may occur due to:

  • Courier network congestion.

  • Weather conditions.

  • Floods or natural disasters.

  • Road closures.

  • Strikes.

  • Political unrest.

  • Government restrictions.

  • Security restrictions.

  • Public-health emergencies.

  • Incorrect routing.

  • Operational failures.

  • Vehicle breakdowns.

  • Remote-location service limitations.

  • Peak-season order volumes.

  • Other circumstances beyond our reasonable control.

Where a delay occurs, we will make reasonable efforts to:

  • Track the shipment.

  • Contact the courier.

  • Request expedited movement.

  • Raise a formal complaint.

  • Re-route the shipment where feasible.

  • Keep the customer informed of material updates.

A courier delay does not automatically entitle the customer to compensation, reimbursement, or cancellation after dispatch, except where required under applicable law.

12. Force Majeure

CABLETIME India and Sophus Technosol Private Limited will not be liable for delay, interruption, or failure to deliver caused by events beyond reasonable control.

Such events may include:

  • Natural disasters.

  • Floods.

  • Fires.

  • Earthquakes.

  • Epidemics.

  • Pandemics.

  • War.

  • Terrorism.

  • Civil unrest.

  • Government action.

  • Customs intervention.

  • Import restrictions.

  • Strikes.

  • Labour disputes.

  • Transport disruption.

  • Courier network failure.

  • Power failure.

  • Telecommunications failure.

  • Cyberattacks.

  • Supply-chain disruption.

  • Other comparable events.

Affected obligations may be suspended for the duration of the relevant event.

We will nevertheless use reasonable efforts to track, expedite, re-route, or otherwise assist with the shipment without imposing an additional assistance charge.

Additional courier charges may apply where the customer requests a new or upgraded shipping service.

13. International Shipping

Unless expressly stated otherwise, www.cabletime.in primarily accepts orders for delivery within India.

International shipping may be considered only through a separate written commercial arrangement.

International orders may be subject to:

  • Export documentation.

  • Customs duties.

  • Import taxes.

  • Regulatory approvals.

  • Destination-country restrictions.

  • Additional shipping charges.

  • Additional insurance charges.

  • Extended delivery timelines.

The recipient will ordinarily be responsible for applicable import duties, taxes, and customs-clearance charges unless otherwise agreed in writing.

14. Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

Cancellation requests must be submitted promptly to:

info@cabletime.in

A cancellation request is not confirmed until accepted by CABLETIME India.

Once an order has been dispatched:

  • It may not be possible to cancel it.

  • Shipping charges may be non-refundable.

  • The return will be handled under the applicable Return and Refund Policy.

  • Return-to-origin and handling charges may be deducted where applicable.

15. Modification of This Policy

Sophus Technosol Private Limited may amend, revise, replace, or update this Shipping and Delivery Policy from time to time.

The revised policy will be published on www.cabletime.in.

Changes will apply to orders placed after the effective date of the revised policy.

The policy in effect on the date an order is placed will ordinarily govern that transaction.

16. Severability

If any provision of this policy is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain valid and enforceable.

The affected provision will be interpreted or modified to the minimum extent necessary to make it legally enforceable.

17. Statutory Rights

This policy does not exclude, restrict, or override any statutory rights available to customers under applicable Indian consumer protection laws.

Where any provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

18. Governing Law and Jurisdiction

This Shipping and Delivery Policy is governed by the laws of India.

Subject to applicable consumer protection laws, disputes arising from or relating to:

  • Shipping.

  • Dispatch.

  • Delivery.

  • Transit damage.

  • Missing shipments.

  • Failed delivery.

  • Shipping charges.

  • This policy.

will be subject to the exclusive jurisdiction of the competent courts of Bengaluru, Karnataka, India.

Nothing in this provision prevents a consumer from approaching a court, commission, forum, or authority having mandatory jurisdiction under applicable law.

19. Contact Information

For questions regarding order processing, dispatch, tracking, delivery, or transit-related claims, please contact:

CABLETIME India

Website: www.cabletime.in
Customer Support: info@cabletime.in
Administrative Email: admin@sophustechnosol.com
Telephone: +91 76760 45852

Operated by:
Sophus Technosol Private Limited

Address:
Durga Complex, 2nd Floor
#38/1, 3rd Cross
Sahakarnagar G Block
Bengaluru, Karnataka – 560092
India

Customer-Care Hours:
Monday to Saturday
10:00 AM to 6:00 PM IST